Service



  • THE AP SERVICE

    Look after your kit
    and it will look after you

    Get legendary service from divers who make,
    fine-tune and repair dive kit every day for a living

     Jeff Parker AP ©
 

AP DIVING WARRANTIES

What warranty is given with new AP Diving products?

We are very proud of our products quality and reliability and are confident that they will perform extremely well in the toughest conditions. As a result, for the original owner of AP twin-bag BCDs - the Commando, Commando Explorer, the Tekwing, Trident and Redwing - we offer our unique AP Lifetime Warranty - on the integrity of the seams on the PU inner bladder and a 3 year warranty against faulty materials and workmanship for the outer features of the BCD.

For AP single bladder construction 'travel' BCDs - the Commando Escape and the Travelwing - we offer a, longer than standard, 3 year warranty against faulty materials and workmanship. For all other products we offer the standard 1 year warranty.

There are other specific conditions and exceptions for BCDs and Rebreathers which are:

 

 

BCDs from January 2014 onwards

All AP Diving products are sold on the understanding that only British Law applies in cases of warranty claims and product liability, regardless of where the equipment is purchased or used.

AP BCDs from Jan 2014 onwards are warranted against faulty materials and workmanship for a period of 3 years from the date of purchase. If a fault occurs, AP Diving will repair or replace at their own discretion and so all claims must be referred directly to AP Diving.

AP Diving reserve the right to verify all claims. If a fault occurs, firstly contact the factory for advice. If necessary, the product should be returned directly back to the factory, postage and insurance pre-paid.
Due to the harsh nature of the diving environment, mis-use or neglect renders all warranties null and void.
Look after your dive kit and it will look after you.


Considerations:
  1. All inner bags where a welded seam has failed shall be replaced free of charge
  2. Any products that have been repaired under warranty will be returned to the customer at the expense of AP Diving.
  3. All shops should contact AP Diving and request guidance on any warranty claim before repairing or replacing the parts in question.
Exceptions:
  1. The outer bag colours, even black, will fade in time, especially if subjected to strong sunlight.
  2. The inner bag is not covered against punctures as these are only caused by mis-use.
  3. Jackets used by club and diving schools
  4. The aluminium cylinder is only covered by Luxfers 12 month warranty.
  5. The Auto Air is covered by a 1 year warranty 

Rebreathers

All Inspiration rebreathers are warranted for the first owner for 12 months from date of purchase.


Conditions:

All warranty work must be authorised by AP Diving. Before returning the apparatus for any reason, please telephone the factory for advice. If we think a factory repair is needed, the apparatus should be returned, postage and insurance paid, with a copy of the purchase receipt, directly to our Helston, UK factory, NOT TO THE DIVE SHOP.

  1. Misuse, neglect or alteration renders all warranties null and void.
  2. This warranty is not transferable.

Your statutory rights are unaffected.

Exclusions:
  1. The batteries are not covered by the warranty.
  2. The counterlung outer bag colours, even the black, will fade in time - especially if subjected to strong sunlight
  3. The counterlung’s inner bags are not covered against punctures.
  4. If a strong sterilising fluid is used then the inner bags may deteriorate.

Applicable Law:

All products are sold on the understanding that only English Law applies in any and all legal claims against the manufacturer, regardless of where the equipment is purchased or used. Should a claim be made the venue for this will be Truro, England.

USA exception: All products are sold into the USA and to US Citizens and domiciles only on the understanding that only North Carolina Law applies in any and all legal claims against the manufacturer, regardless of where the equipment is purchased or where used. Should a claim be made the venue for this claim and subsequent action will be Raleigh, North Carolina.


Is the warranty on original BUDDY BCDs still valid?

Yes, of course. We still honour Original Owner Warranties for all BUDDY BCDs. The warranties are:

BCDs from August 1995 to 2007

From August 1995, all BUDDY models are covered by a Lifetime warranty. The product is warranted against faulty materials and workmanship for the lifetime of the original purchaser. AP Diving warranty to repair or replace all faulty products at their discretion.

 

Conditions:

All warranty work must be authorized by AP Diving. Before returning the product for any reason, please ring the factory for advice. If we agree a factory repair is needed the product should be returned, postage and insurance paid, with the purchase receipt, directly to the factory, NOT TO THE DIVE SHOP. Servicing is normally done within 24 hours of receipt.

  1. Mis-use or neglect renders all warranties null and void.
  2. This warranty is non-transferable.

Your statutory rights are unaffected.

Exceptions:
  1. The outer bag colours, even black, will fade in time, especially if subjected to strong sunlight.
  2. The inner bag is not covered against punctures as these are only caused by mis-use. These, however, are usually easily repaired – telephone for advice and free patches.
  3. Jackets used by club and diving schools
  4. The aluminium cylinder is only covered by Luxfer's 12 month warranty.

Several factors affect the life of a jacket: the number of dives, the amount of exposure to sunlight and, not least, how harshly the jacket is treated. BUDDY jackets are more 'bulletproof' than most and are first choice of armed forces and instructors around the world… but there are limitations.

Look after your dive kit and it will look after you.